For any issues with your order including incorrect, missing, damaged, and/or broken products, you must notify customer service via email at support@deltateamtactical.zendesk.com within 48 hours of your, package being delivered. Please include photos of the damaged/broken products in the email you send to us. If you are missing products, please include photos of your packaging and note the missing items in your email to us. If customer service is not notified within 48 hours of the package being delivered to you, replacements may not be made and/or compensation may not be issued. We put forth a great effort to respond to these emails quickly. However, during the busy time of year, we may fall a little behind on getting back to you in a timely manner. Be assured that if the effort to contact us is made within 48 hours of receiving the package you will not be penalized.
Delta Team Tactical will accept returns with an approved RMA and are subject to a 5% restock fee minus shipping costs. You must email or call customer service to obtain an RMA number prior to any return, refund, or warranty exchange. If you fail to obtain an RMA number prior to returning the product, the product is not subject to refunds or warranty exchanges and will be shipped back to the customer. All returns must include the original order number, receipt, or invoice. It must also include the billing address, shipping address, contact phone numbers, contact emails, and the RMA number. Photo or video evidence is required before the return is authorized. Returns, refunds, and/or warranty exchanges may take up to two weeks, not including transit times, for processing after we receive the product(s). Return shipping costs will be the responsibility of the returning party with the exception of the wrong item being received or on warranty exchange during the first 30 days after delivery. Items returned for warranty will only be replaced or warranty exchanged, not refunded.
After 30 days from the time you receive your order, returns on items that are unused and in the original packaging, ready for resale will be accepted and subject to a 15% restocking fee. If the product packaging has been altered, including written on, opened, damaged, or the product is damaged, installed or used, the item will be rejected and/or subject to a 25% restocking fee. This includes missing the original box or packaging or returning the item without outside wrapping to protect original boxes, packaging or parts, accessories, and instruction. The all items that are included on the RMA must include ALL items that were shipped with the individual product. If items are missing the refund will be assessed and partially refunded or not refunded at all. Shipping charges and/or shipping costs are not subject to refunds.
All items being returned for warranty exchange must follow the above policy in regard to obtaining an RMA number and information requirements. Delta Team Tactical will issue a postage paid return label only for warranty returns within the first 30 days after delivery. On items returned for warranty after 30 days, shipping costs must be paid by the returning party and a check or money order for return shipping of $10.00 must accompany the items being returned. If the funds are not received with the return, Delta Team Tactical is not required or obligated to honor the warranty exchange, and subsequently we will not ship a replacement part to you.
We offer a limited warranty on materials and workmanship in parts that are NOT considered normal wear type items. The warranty timeline is 30-days after delivery for unassembled products and 60-days after delivery for assembled products. Therefore, normal wear items include things that are normally replaced periodically or parts that may wear out during normal use such as firing pins, extractors, and barrels. This warranty DOES NOT include ANY part that has been modified, abused, disassembled, or altered in any fashion. This includes modifying for install, painting, abuse, or taking items apart that are not normally user serviceable beyond normal field stripping, such as scopes, sights, and barreled uppers. Using Loktite or other thread locking compounds or non-standard gunsmithing tools such as a pipe wrench on parts automatically voids the warranty on those parts. Our returns department reserves the right to inspect ALL returns and determine a value, if any, for replacements and refunds.
Our warranty covers defects in manufacturing and materials only. This warranty DOES NOT include dropping, hitting, abuse, use of non-standard or reloaded ammunition, parts illegally modified, and damage incurred by the user on installation, modification, assembly, or damage caused by the ammunition. If we receive something back that we find was not included in our warranty, the customer will have to pay the shipping to us and back to them or we will destroy the property and will not issue credit or a refund.
Warranty Policy for Builds:
For any assembled builds that arrive with blemishes/cosmetic defects on the inside of the product that do not affect the functionality of the product a partial refund may be issued depending on the severity of the blemish/cosmetic defect up to 60-days after delivery. The severity of any and all blemishes/cosmetic defects will be determined by Delta Team Tactical. A repair can be authorized depending on the determined severity of the blemish/cosmetic defect. If the defect is on the visible or outer portion of the assembled upper build, the product may be shipped back to Delta Team Tactical after obtaining an RMA, for repair which may involve replacing the damaged piece or fixing the defect.
Repair/replacement of the blemished/cosmetically defective products depends on the severity and/or the location of the defect. The customer must contact Delta Team Tactical within 30-days of receiving the product for any sort of compensation on blemished products. This date will be determined by the date that the tracking number that is provided by the carrier or delivery service shows delivery. This date is non-negotiable.
For repairs and/or replacements of products with functionality issues, the customer must receive an authorized RMA from Delta Team Tactical for the product before shipping it back or the return/package will not be approved for repair and the package will be rejected. If the product has been modified or disassembled in any way without the express written approval of Delta Team Tactical, the repair will not be approved. This includes taking the build to a gunsmith. If the product is received and we determine that it has been disassembled or modified without expressed permission from Delta Team Tactical, the repair will not be approved and the customer will be responsible for paying the return shipping prior to getting their product returned to them. If it has been within 30 days of the customer receiving the product, Delta Team Tactical may approve a prepaid return label, which is only valid for seven business days, to be issued to the customer to send the product back for repair. Before a repair and RMA can be authorized, the customer will be asked to fill out a troubleshooting questionnaire. This must be done before the repair can be authorized. No repairs or warranty exchanges will be accepted 60-days after delivery.