We are more than willing to work with you to resolve the issue are dealing with so that a chargeback doesn’t need to be filed. While we want to avoid credit card chargebacks/disputes, we know that they will still occur for a multitude of reasons.
If a customer files a chargeback/dispute, we have and will exercise the right to collect for all goods, services, charges, fees, and costs associated with the collection effort. We generally handle collections in-house, but at times will hire a third party to do these collections. If we have to send a customer to collections, the customer is responsible for all costs that are charged to us. The minimum amount exacted in charges, fees, and costs will be no less than $100.00.
If a customer files a chargeback/dispute, any current and future orders will be automatically cancelled and refunded until the customer pays all associated charges, fees, and costs mentioned above in full.
If an order that has a serialized part on it is charged back to us and the customer is still in possession of the serialized part, this is considered theft and is officially a stolen item and will be reported to the authorities and an official ATF report will be filed.