Warranty, Returns & Terms
If you encounter any problems with your order, such as incorrect, missing, damaged, or broken products, please contact customer service immediately. You can reach us through our Help Center or by phone at (833) 496-6401. To expedite the process, please include photos of any damaged or broken items, or photos of the packaging and a list of missing items if applicable.
Timely notification is crucial. We must be notified within 48 hours of package delivery to ensure prompt replacements or compensation. While we strive to respond to all inquiries quickly, please be patient during peak seasons as response times may be slightly longer.
Rest assured that as long as you make an effort to contact us within the 48-hour timeframe, you will not be penalized.
Products not subject to returns include serialized parts, milled 80% lower receivers, custom configured products, used products, special orders, and items sold “as-is”, “no returns”, or “used”.
Returns on 80% Lowers (receiver Blanks):
Returns are accepted on 80% lowers as long as they are not altered in ANY manner. The ATF has strict guidelines on these products, please visit this link for any questions:
https://www.atf.gov/qa-category/receiver-blanks. If you have altered the lower and find it has a
manufacturer's defect, please contact the manufacturer.
Illegal Products:
If a customer orders a product that is deemed illegal in their city, county, or state, the order will be cancelled, and store credit will be issued. Customers are responsible for knowing the gun laws in their area. Please view the restrictions page here: Shipping Restrictions
RESTRICTED/ILLEGAL ITEMS
With laws changing constantly in each state, it is the customer’s responsibility to know the local and state laws of the state they are purchasing products in.
Any order containing an item that is restricted in the shipping state will be canceled and a store credit only shall be issued unless you can provide your LEO/07 FFL credentials, please review this page and see what items are restricted in your state.
Restrictions apply to the entire state unless specified otherwise. Please view the restrictions page here: https://deltateamtactical.zendesk.com/hc/en-us/articles/38489566839188-State-Restrictions
Warranty:
We offer a limited warranty on materials and workmanship in parts that are NOT considered normal wear type items. The warranty timeline is 60-days after delivery.
Normal wear items include things that are normally replaced periodically or parts that may wear out during normal use such as firing pins, extractors, and barrels. This warranty DOES NOT include ANY part that has been modified, abused, disassembled, or altered in any fashion. This includes modifying for install, painting, abuse, or taking items apart that are not normally user serviceable beyond normal field stripping, such as scopes, sights, and barreled uppers. Using Loktite or other thread locking compounds or non-standard gunsmithing tools such as a pipe wrench on parts, this automatically voids the warranty on those parts.
Within 30 days of the customer receiving the product, Delta Team Tactical may approve a prepaid return label, which is valid for seven business days, to be issued to the customer to send the product back for repair. Before a repair and RMA can be authorized, the customer will be asked to fill out a troubleshooting questionnaire. This must be done before the repair can be authorized.
*For repairs and/or replacements of products with functionality issues, the customer must receive an authorized RMA from Delta Team Tactical for the product before shipping it back or the return/package will not be approved for repair and the package will be rejected.
*If the product has been modified or disassembled in any way without the express written approval of Delta Team Tactical, the return will not be approved
*This includes taking the firearm/parts to a gunsmith.
*If the product is received and we determine that it has been disassembled or modified without expressed permission from Delta Team Tactical, the return will not be approved and the customer will be responsible for paying the return shipping prior to getting their product returned to them.
* Returns, refunds, and/or warranty exchanges may take up to two weeks, not including transit times, for processing after we receive the product(s).
All items being returned for warranty exchange must follow the above policy in regard to obtaining an RMA number and information requirements. Delta Team Tactical will issue a postage paid return label only for warranty returns within the first 30 days after delivery. On items returned for warranty after 30 days, shipping costs must be paid by the returning party and an invoice for return shipping will be sent to the customer and must be paid prior to return shipping, if the funds are not received, Delta Team Tactical is not required or obligated to honor the warranty exchange, and subsequently we will not ship a replacement part to you.
Return Policy:
Delta Team Tactical will accept returns with an approved RMA up to 30 days from receiving the merchandise. Return refunds are subject to a restocking fee (up to 15%) minus shipping costs depending on the condition and quantity of merchandise
*A 3% merchant fee will be deducted from all refunds, Credit to your account has no merchant fee.
*You must email or call customer service to obtain an RMA number prior to any return, refund, or warranty exchange.
*Return shipping costs will be the responsibility of the returning party with the exception of the wrong item being received during the first 30 days after delivery.
*All returns must include the original order number, receipt, or invoice. It must also include the billing address, shipping address, contact phone numbers, contact emails, and the RMA number. Photo or video evidence is required before the return is authorized.
*If you fail to obtain an RMA number prior to returning the product, the product is not subject to refunds or warranty exchanges and will be shipped back to the customer. The customer will be responsible for paying the return shipping prior to getting their product returned to them
* No repairs or warranty exchanges will be accepted 60-days after delivery.
*For any merchandise that arrives with blemishes/cosmetic defects on the inside of the product that do not affect the functionality of the product a partial refund may be issued as a credit.
*If the defect is on the visible or outer portion, the product may be shipped back to Delta Team Tactical after obtaining an RMA, for repair which may involve replacing the damaged piece or fixing the defect.
*The customer must contact Delta Team Tactical within 48 hours of receiving the product for any sort of compensation on blemished products.
* Returns, refunds, and/or warranty exchanges may take up to two weeks, not including transit times, for processing after we receive the product(s).
Questions:
You may reach out to us through our Help Center or by phone (833) 496-6401. Our phones are active Monday thru Friday, from 9am - 4:30pm (MST)
Or if you would like to stop and talk to us in person you can find us at
Delta Team Tactical, 218 N. State Street, Orem, UT 840574.
Shipping Methods:
If a requested courier service (e.g. USPS - Ground Advantage, USPS - Priority, USPS - Express 2 Day) is selected at checkout and is unavailable in your region or area. A courier service that can complete the shipment will be used to fulfill your order.
Package Protection:
Because carriers are no longer offering delivery guarantees without shipping package protection, it is highly recommended that you purchase package protection from us with your order. If you choose to forego our package protection the risk of loss passes to you.
Risk of Loss:
All items purchased from our company are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. As such, if an order is lost in shipping, damaged, or is addressed wrong, it becomes a liability to you if shipping package protection was not purchased from us.
Claims Policy
If you do not choose Package Protection at checkout you accept responsibility for lost, stolen, damaged or misdelivered packages. We will provide any information necessary for the claim, but we will not file the claim for you. Compensation can only be requested from the carrier.
For claims on orders with Package Protection, claims must be reported within 5 days of the scheduled delivery date. A Help Request sent to our help center during non-business hours is acceptable. Please allow us time to confirm with the carrier to try and find the package. When confirmed as lost, we will replace the items, if no replacement is available we will contact you about compensation. The claims process typically takes up to two weeks to complete.
The following are covered by package protection.
- Lost in Transit
- Damaged/Missing Items
- Misdelivered
Please note that filing a chargeback, missing mail search, or submitting a carrier claim on your own will void Package Protection. These actions make you ineligible for compensation or replacement. The claims process must be handled directly by us.
We do not cover stolen packages. Package Protection covers the package from our door to your door. Once the package is marked as delivered to the provided address it is no longer covered by Package Protection.
* If a shipment is refused without cancelling it first, a 25% restocking fee and our shipping costs will not be refunded back to the customer.
* If you need to cancel a build or custom product and it has already been assembled you will not be refunded the build fee.
* If for any reason an order needs to be cancelled and we cannot get a hold of the customer, we will issue store credit only
On Sale Item Policy:
Items purchased that later go on sale during the processing time, prior to the original items shipping, are subject to a price difference adjustment in store credit only. Items that go on sale and have been shipped prior to the start sale date are not eligible for price adjustment.
Promotions and Discount codes
Please be aware that promotions and discounts do not stack, attempting to apply discount codes to a cart containing a promotional item will remove the promotional item from the cart automatically.
We are not responsible for any promotional items that are removed from your order due to attempting to enter a discount code.
Cancellations:
If you need to cancel an order, please contact customer service within three (3) business days. Any orders that are not cancelled within the allotted time frame will be charged a 5%-15% restocking fee based on the percent of items picked to the order. Additionally a 3% merchant fee will be applied to all refunds. You may request a store credit instead of a refund for the cancelled items. Store credits will not have restocking or merchant fees.
Refunds:
Refunds may be subject to additional fees. Refunds are generally issued within three business days after we receive the product or cancel an order. Some may take longer depending on the time of year.
A 3% merchant fee will be applied to all refunds unless a special circumstance is applied.
CREDOVA:
If a customer places an order with Credova and wants to return an item from that order then we can only issue store credit. We don’t issue refunds for Credova because the customer signed a contract and is making payments to Credova directly.
Order Validation:
Delta Team Tactical may cancel orders that fail to meet validation requirements, and reserves the right to verify order validity in situations including, but not limited to, mismatched shipping and billing addresses and the use of VPNs, which can be potential fraud indicators.
We may use a third party to validate some orders
Chargebacks:
We are more than willing to work with you to resolve the issue that you would be dealing with so that a chargeback doesn’t need to be filed. While we want to avoid credit card chargebacks/disputes, we know that they will still occur for a multitude of reasons.
If a customer files a chargeback/dispute, we have and will exercise the right to collect for all goods and services, charges and fees, and costs associated with the collection effort. We generally handle collections in house, but at times will hire a third party to do these collections. If we have to send a customer to collections, the customer is responsible for all costs that are charged to us. The minimum amount exacted in charges, fees and costs will be no less than $100.00.
If an order that has a serialized part on it is charged back to us and the customer is still in possession of the serialized part, this is considered theft and is officially a stolen item and will be reported to the authorities and an official ATF report will be filed.
SERIALIZED PRODUCTS/FIREARMS
If a serialized product is purchased and we have to cancel the order, store credit for that portion of the order will be issued.
It is up to the customer to provide us with a Transfer Dealer’s FFL. A copy of the Transfer Dealer’s FFL can be sent to our Fax (801) 228-1888 or Email FFL@DeltaTeamTactical.com Orders older than thirty business days will automatically be canceled with a 25% restocking fee.
We are not responsible for refunding orders when someone does not pass a background check. Serialized products and Firearm sales after they ship are NON-REFUNDABLE/RETURNABLE.
Serialized products are subject to a $4.00 NON-REFUNDABLE handling fee.
There are certain persons who cannot legally receive or possess a firearm. These include:
1. Has been convicted in any court of a crime punishable by imprisonment for a term exceeding 1 year;
2. Is a fugitive from justice;
3. Is an unlawful user of or addicted to any controlled substance;
4. Has been adjudicated as a mental defective or has been committed to a mental institution;
5. Is an alien illegally or unlawfully in the United States or an alien admitted to the United States under a nonimmigrant visa;
6. Has been discharged from the Armed Forces under dishonorable conditions;
7. Having been a citizen of the United States has renounced his or her citizenship;
8. Is subject to a court order that restrains the person from harassing, stalking, or threatening an intimate partner or child of such intimate partner; or
9. Has been convicted of a misdemeanor crime of domestic violence
10. Cannot lawfully receive, possess, ship, or transport a firearm. [18 U.S.C. 922(g) and (n), 27 CFR 478.32].
Any non-licensee (FFL) will have to have any and all firearms (rifles, pistols, receivers, and other serialized parts) shipped to an FFL NOTE: IT IS A FEDERAL CRIME TO SHIP ANY FIREARM TO A NONLICENSEE (FFL).
All licensed firearm dealers will receive a copy of Delta Team Tactical's INC'S FFL with all orders. All licensed dealers purchasing from DELTA TEAM TACTICAL will need to supply a copy of their current FFL.
Note: NO FIREARMS WILL BE SHIPPED UNTIL WE RECEIVE A COPY OF THE FFL TRANSFER DEALER (FOR NON-LICENSED DEALERS). Shipment times start after this information is received.
Please contact FFL customer service at FFL@DeltaTeamTactical.com or call (855) 664-9737 with any questions.
PLEASE NOTE that only questions regarding your FFL order will be addressed when calling the FFL Customer service number.
Send all FFL info to FFL@DeltaTeamTactical.com or fax (801) 228-1888 with your order number for faster service.
All Receivers Are Shipped As Long Arms To The State Of California, 21 Years Of Age Required As Well